Masterclass with Patrick Lambe on how to conduct knowledge audits
The forth pre-conference masterclass will focus on how to conduct a knowledge audit as a way to identify the goals for a knowledge management programme and to help choose enterprise social tools
“Work Smarter with Micro-Narratives” by Jaap Linssen
Video of Jaap Linssen showing how micro-narratives, supported by enterprise social tools, can improve work efficiency and effectiveness