In this keynote presentation, Nadim Habib will provide an overview of how change should be perceived by the organisation, how the structural changes being made have impacted the need for learning, and how leadership must change behaviours to allow for more agile and less complex decision making structures.
David Gurteen will look at human and technology barriers to conversation and knowledge sharing. He will explore ways to improve the results of online exchanges: through good tactical decisions and small improvements in the design of digital tools.
Femke Goedhart will show how analytics from enterprise social tools - including email - is used for business insights into ESN adoption. She will also show the benefits and challenges of using analytics in a digital transformation programme.
Ana Neves will show how communities of practice to improve knowledge retention and flow; will offer practical ideas on ways of using social platforms to enable communities of practice; and will advise using a community of practice to support the roll out of a new intranet.
David Gurteen will facilitate a Knowledge Café for participants to talk with each other about the morning's presentations with the purpose of making sense of what they heard, share experiences, and identify burning questions they want answers to.