Monica is a Knowledge Management expert with 20 years experience developing and implementing knowledge solutions. She is passionate about creating smart, ambidextrous organisations.
At Lloyd’s, Monica has been creating people-centred change though Communities of Practice. By collaborating with Agile Coaches, they began by identifying capability gaps and deciding what communities to introduce first. Her focus was on a Hub & Spoke model to scale and connect capability across the organisation. Using collaboration tools, she was able to drive new capture processes to improve knowledge findability and these tools are effectively used for knowledge creation, sharing and storage. Her approach supported the people and organisational transformation to an agile culture as at least 70,000 employees actively use the tools she introduced.
Monica has a Masters in KM and is looking to start a Fellowship with Cilip.